Terms and Conditions

Date Updated:
1/27/26

1. Acceptance of Terms

By accessing or using the HealthMates Wellness Center website (www.healthmateswellness.com), scheduling appointments, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our website and services immediately.

These Terms and Conditions apply to all visitors, patients, and users of the HealthMates Wellness Center website and services.

2. Services Overview

HealthMates Wellness Center provides psychiatric care, Spravato® (esketamine) therapy, and Vyepti® (eptinezumab-jjmr) infusion therapy services at our Dayton, Ohio location. All services described on this website are for informational purposes only and do not constitute medical advice. Treatment availability, pricing, and scheduling are subject to change without prior notice.

All medical treatments are administered by licensed, board-certified healthcare providers in a medically supervised setting. Individual results may vary, and no specific outcomes are guaranteed.

3. SMS/Text Messaging Use

If you opt in to receive SMS messages from HealthMates Wellness Center, we may send:

  • Appointment reminders
  • Scheduling notifications
  • Care follow-ups
  • Account or billing alerts
  • Practice announcements or wellness promotions (if consented)

SMS consent is not shared with third parties or affiliates.

4. SMS Terms and Conditions

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from HealthMates Wellness Center. This includes SMS messages for customer care, marketing, and account notifications. Message frequency varies. Message and data rates may apply. See our privacy policy at www.healthmateswellness.com/info/privacy-policy.

Additional SMS terms are as follows:

  • Message frequency may vary
  • Message and data rates may apply
  • Individuals can reply STOP to opt out of SMS communications at any time
  • Individuals can reply HELP for assistance
  • SMS consent is not shared with third parties or affiliates for marketing purposes

5. Appointment and Cancellation Policy

By scheduling an appointment with HealthMates Wellness Center, you agree to the following:

  • You are responsible for arriving at your scheduled appointment time.
  • If you need to cancel or reschedule, please provide at least 24 hours' notice.
  • Repeated no-shows or late cancellations may result in a cancellation fee or restriction from future scheduling.
  • HealthMates Wellness Center reserves the right to modify appointment availability at any time.

Specific cancellation policies for Spravato® therapy, Vyepti® infusion therapy, and psychiatric care appointments may differ and will be communicated to you during the intake and scheduling process.

6. Payment and Insurance

Payment is due at the time of service unless other arrangements have been made. HealthMates Wellness Center accepts various forms of payment and works with select insurance providers for certain services.

For Spravato® and Vyepti® therapies, medication may be billed through our pharmacy partners. Prior authorization from your insurance company may be required before treatment can begin.

HealthMates Wellness Center is not responsible for denied insurance claims or coverage disputes. You are ultimately responsible for understanding your insurance benefits and any out-of-pocket costs.

7. Medical Disclaimer

The information provided on this website is intended for general informational purposes only and should not be considered medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional before starting any new treatment or therapy.

While we strive to keep all information on this website accurate and current, HealthMates Wellness Center makes no warranties or representations regarding the completeness, accuracy, or reliability of any information presented. Individual results from any treatment may vary. References to clinical studies, treatment efficacy, or patient outcomes are based on published research and do not guarantee identical results for every patient.

8. Patient Responsibilities

As a patient of HealthMates Wellness Center, you agree to:

  • Provide accurate and complete information on all intake forms and during consultations
  • Disclose all current medications, supplements, and known medical conditions
  • Follow pre- and post-treatment instructions provided by your care team
  • Arrange appropriate transportation when required (e.g., following Spravato® therapy sessions or Vyepti® infusions)
  • Notify our office promptly of any changes to your health, medications, or insurance information

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and design elements, is the property of HealthMates Wellness Center or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or republish any content from this website without prior written consent from HealthMates Wellness Center.

Spravato® is a registered trademark of Janssen Pharmaceuticals, Inc. Vyepti® is a registered trademark of Lundbeck Seattle BioPharmaceuticals, Inc. Use of these trademarks on our website is for informational purposes only and does not imply endorsement by or affiliation with the trademark holders beyond the scope of our clinical services.

10. Website Use and Conduct

When using the HealthMates Wellness Center website, you agree not to:

  • Use the website for any unlawful or prohibited purpose
  • Attempt to gain unauthorized access to any portion of the website or its systems
  • Transmit any viruses, malware, or harmful code
  • Collect or harvest personal information from other users
  • Misrepresent your identity or affiliation with any person or organization

HealthMates Wellness Center reserves the right to restrict or terminate access to the website for any user who violates these terms.

11. Third-Party Links

Our website may contain links to third-party websites, including insurance providers, pharmacy partners, and educational resources. These links are provided for your convenience and informational purposes only. HealthMates Wellness Center does not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites. Accessing third-party sites is at your own risk.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, available at www.healthmateswellness.com/info/privacy-policy. By using our website and services, you consent to the practices described in that policy.

All patient health information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.

13. Limitation of Liability

To the fullest extent permitted by law, HealthMates Wellness Center, its owners, employees, and affiliated providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, your participation in any services, or your reliance on any information provided on this website.

This limitation applies regardless of the theory of liability and even if HealthMates Wellness Center has been advised of the possibility of such damages. Nothing in these terms shall limit liability for gross negligence, willful misconduct, or any liability that cannot be excluded or limited under applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless HealthMates Wellness Center, its owners, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your breach of these Terms and Conditions, your use of the website, or your violation of any law or the rights of any third party.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict of law principles. Any legal disputes arising from these terms or your use of our services shall be resolved in the courts located in Montgomery County, Ohio.

16. Changes to These Terms

HealthMates Wellness Center reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. The "Last Updated" date at the top of this page will reflect the most recent revision. Your continued use of the website after any changes constitutes your acceptance of the revised terms.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

HealthMates Wellness Center

Phone: (937) 401-0144

Email: info@healthmateswellness.com

Website: www.healthmateswellness.com